You can track your order by following the tracking link in your shipping confirmation email or by logging into the Acount Page, locating the order in question, and clicking on "Track Package." Click on "Show Carrier Tracking Page" to be shown the specific tracking link provided by the carrier.

Standard shipping: All products except those which are Made to Order are fulfilled and shipped via standard shipping, to arrive at your door in 6-9 business days after the date the order is placed.

Priority Express shipping: Most of our products are available for expedited shipping, to arrive in 3-5 business days after the order is placed.

Please note, transit times may vary based on the shipping method and destination.

"Made to Order" items may have extended delivery times. Please reference the shipping details on the relevant product page for expected delivery times on made to order items. Additionally, please note that “Made to Order” items are subject to a $35 restocking fee if the item is returned.

We strive to maintain low shipping costs and include basic free shipping on all products. Most of our products are eligible for Priority Express shipping at a cost of $15 per shipment. Please note that orders with items shipping from multiple warehouses will incur additional $15 surcharges. For items that cannot be shipped Priority Express, they will be shipped using our free Standard shipping.

FashionG is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.

Once you place your order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy. To cancel an order, log in to your account with the same email used to place the order, go to My Orders & Returns, find the order you'd like to cancel, and click "Cancel." If more than 15 minutes have passed since your order was placed, you will not see the option to cancel. Our goal is to ship your orders as quickly as possible, and unfortunately, we’re unable to cancel or edit orders more than 15 minutes after they have been placed.

Before placing your order on Quince, you can change the shipping address directly in your shopping cart. Within 15 minutes of placing your order, please contact service@off51.com and we will do our best to change it before your order ships. After this 15 minute window, we unfortunately can no longer change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at service@off51.com, and we will let you know of next steps.

Please report all packages as missing or lost within 10 business days of the expected delivery date. You can report a package as missing by emailing customer service at service@off51.com. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.

In order to create a return, please log in to your account. If you have not yet created an account, you can do so here with the email address you used for your original order. Once you have an account created, please log in and go to My Orders > My Orders & Returns > Return or Replace Items to view your orders and select the items you’d like to return or exchange. Once your return is processed, you will receive an automated email including a shipping label. You can also retrieve your return label on the Orders & Returns page of your account.

Exchange orders are created once your returned item(s) are in weighed and scanned in transit.

If you are contacting us between the hours of 7AM–9PM ET, you can go to our Contact Us page to start a chat for a quicker response. Otherwise, you can send us an email to service@off51.com with any questions, concerns or inquiries.